Certain unopened products may be returned to Animal Pharmaceuticals for credit if they are not temperature sensitive and are returned within 10 days of the original sale. If returning merchandise, you are required to pay all shipping charges to Animal Pharmaceuticals plus a 20% restocking fee. All returns must be pre-approved by Animal Pharmaceuticals before return documents and credit can be issued.
For returns made within 10 days of the initial shipment date, we will issue you a refund in the form of your original payment method. Exceptions: if product has been opened, used or damaged.
Expedite Your Return
To expedite your return, please ship item(s) and your packing slip, ANM Return Form stating the reason for the return, to our warehouse at the following addresses.
Returns 3580 NW 5th Street Suite 100
Fort Lauderdale, FL. 33309
Please allow 3-5 business days from merchandise receipt for your return to be processed. You will receive an email confirmation. Please allow up to 10 business days for your account balance to reflect the refund. This timeframe varies by bank.
For Your Protection
Please send your return via carriers who offer package tracking such as FedEx or UPS (be sure to retain your tracking receipt for future reference). Animal Pharmaceuticals is not responsible for lost shipments. Shipping charges are non-refundable.